Troubleshoot hearing aid problems

Here are our top tips on how to sort out your hearing aid problems at home

Cause Possible Remedy
No Sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing healthcare professional
Battery upside down Insert battery (+) side up
Earmoulds/slim tubes/domes blocked with ear wax Clean ear moulds and domes. Use cleaning pins or special brush. Consult your hearing healthcare professional
Plugged microphone protector Consult your hearing healthcare professional

 

Not loud enough
Low volume Turn up volume (if available)
Low battery Replace battery
Earmoulds/slim tubes/domes not inserted properly
Change in hearing Consult your hearing healthcare professional
Earmoulds/slim tubes/domes blocked with ear wax Clean ear moulds and domes with special tools to dislodge wax
Plugged microphone shield Consult your hearing healthcare professional

 

Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing healthcare professional

 

Whistling
Earmoulds/slim tubes/domes not inserted properly Remove and reinsert carefully
Hand/clothing near ear Remove hand/clothing from the ear
Poorly fitting earmoulds /slim tube/domes Consult your hearing healthcare professional

 

Not clear, distorted
Poorly fitting earmoulds /slim tube/domes Consult your hearing healthcare professional
Earmoulds/slim tubes/domes blocked with ear wax Clean earmoulds
Plugged microphone Consult your hearing healthcare professional
Low battery Replace battery

 

Earmoulds/slim tubes/domes falling out of ear
Poorly fitting earmoulds /slim tube/domes Consult your hearing healthcare professional
Earmoulds/slim tubes/domes not inserted properly Reinsert properly

 

Weak on the telephone
Telephone not positioned properly Move receiver around the ear for clearer signal. Use telephone setting with magnet (if possible)
Hearing device requires adjustment Consult your hearing healthcare professional

 

Anchal Prasher is an experienced Audiologist having worked within the NHS and private sector for over 10 years. She started her own hearing aid service in 2009 providing the latest hearing aid technology, assessments and advice. She also manages a new NHS hearing aid service within a group of GP practises. Anchal’s experience ranges from paediatric hearing aid fittings to balance assessments, tinnitus therapy and complex hearing loss issues. She is always at the forefront of changes within Audiology and is registered with all th Anchal Prasher BSc MSc DipCCA RHAD Barnet Hearing Aids 0208 361 5689

 

 

 

 

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